Return Policy

How Do I Return or Exchange an Item?

Returns with a packing slip will  be accepted within 30 days from the date of purchase. Merchandise must be unworn/unwashed with all tags attached for a full refund. Defective merchandise must be returned within 30 days from the date of purchase. Refunds will be made in the form of the original payment. 

1. A prepaid shipping label will be provided ONLY if Jostar Online is deemed "at fault". Causes for an "at fault" return or exchange include, but are not limited to:

• Damaged item
• Wrong order sent
• Incomplete order accidentally sent.

Reasons deemed not at fault -- including, but not limited to:

• Size changes
• Not liking the garment
• Ordering the wrong item
• Other preference-related reasons

 

For exchange, your new merchandise will be shipped out as soon as the return is received. Customers are responsible for the return postage. 

 

Returns should be sent to the following address:

Attn: Jostar Online Web Returns

965 Venice Blvd

Los Angeles, CA 90015

 

 

For questions or comments please contact us at (213)699-9070 or info@jostaronline.com.