If you need to initiate a return or exchange request, we've made the process quick and easy for your convenience. Simply click here to access our return/exchange request form:
Return/Exchange Request Form
Once you click the link, you'll be directed to a secure page where you can provide the necessary details about your return or exchange. We kindly ask that you fill out the form accurately and provide as much information as possible to ensure a smooth and efficient process.
We want you to love your Jostar Online purchase, but we understand that sometimes you may need to make a return or exchange. Here's what you need to know:
How Do I Return or Exchange an Item?
Returns with a packing slip will be accepted within 30 days from the date of purchase.
Merchandise must be unworn/unwashed with all tags attached for a full refund.
Defective merchandise must be returned within 30 days from the date of purchase.
Refunds will be made in the form of the original payment.
A prepaid shipping label will be provided ONLY if Jostar Online is deemed "at fault". Causes for an "at fault" return or exchange include, but are not limited to:
- Damaged item
- Wrong order sent
- Incomplete order accidentally sent.
Reasons deemed not at fault -- including, but not limited to:
- Size changes
- Not liking the garment
- Ordering the wrong item
- Other preference-related reasons
For exchanges, your new merchandise will be shipped out as soon as the return is received. Customers are responsible for the return postage, but the shipping for exchange is free.
Need a Different Size Or Color?
If you need to exchange an item for a different SIZE or COLOR within 30 days of your original purchase, simply circle the item(s) on your packing slip that you wish to exchange and indicate the size/color you prefer. Merchandise sent to us for exchange must be unworn and unwashed. Your new merchandise will be shipped out as soon as the return is received.
Please allow up to 1 week for processing your return.
Returns should be sent to the following address:
Attn: Jostar Online Web Returns
965 Venice Blvd
Los Angeles, CA 90015
Should you encounter any difficulties or have any questions during the submission, please don't hesitate to contact our dedicated customer support team at firstname.lastname@example.org or call us at (213) 699-9070.
We're here to assist you every step of the way.<br /><br />
Thank you for choosing our products, and we appreciate your understanding and cooperation regarding our return and exchange policies.